Care visits are booked from Care Visits in your portal. Technicians publish windows for your area; you choose one that suits you.
- 1Wait for eligibility — 60 days from activation. The portal shows the date.
- 2Open Care Visits and pick from the published windows.
- 3Confirm. You get an email confirmation, and a reminder before the day.
- 4To move it, cancel the existing booking first, then choose a new window.
How many visits you get
- Care and Care + Repair — one visit per membership year
- Complete Care — two visits per membership year
- Unused visits do not roll over into the next year
Cancellations need at least 24 hours' notice. Repeated late cancellations or no-shows can forfeit that year's visit — a technician who drives to a locked house has spent the visit.
If no windows are showing, your area's calendar has not opened yet. Your dashboard will say so, and there is nothing you need to do.