What You Are Actually Buying
A scheduled maintenance programme for furniture you intend to keep — not insurance, not a repair service, and not a cleaning subscription. Here is precisely how it works.
The short version
You pay $49.99 a month or more depending on how many pieces you enroll. You register those pieces and photograph them. A technician we employ then visits on a schedule — once or twice a year, depending on your plan — cleans, conditions and touches up every registered piece, and files a written report. Between visits you can ask our specialists anything about caring for what you own.
What it is not: if a frame breaks, a leg snaps, or a flood reaches your dining table, that is outside our services. Those are repair and insurance problems. We handle the everyday wear — the scratches, marks and dullness — not the sudden disaster.
A membership, start to finish
Six stages, from the day you enroll to the day you decide whether to renew.
Choose a tier and enroll
Plans differ in what a visit covers and how often we come. Your price is set by how many pieces you register, where they are kept and the type of furniture. Enrollment takes a few minutes.
You will need your service address and a rough sense of which pieces matter most to you.
Register your pieces and photograph them
Each piece is recorded with its maker, material, approximate age, and room, then photographed. This is the condition baseline — the reference point every future visit is measured against.
Photographs are stored privately and are never used publicly without your separate written permission.
We plan your care
A specialist reviews your baseline photographs, identifies the materials in your collection, and builds the care schedule your visits will follow. You will see your first available dates in your dashboard as soon as scheduling opens.
Care visits open four months after activation. Nothing is required from you in the meantime — your dashboard shows the date.
Book your care visit
Care and Care + Repair include one visit per membership year; Complete Care includes two. Each visit cares for every registered piece in a single appointment, booked from your portal against real technician availability in your area.
Before any work, the technician evaluates each piece and any damage to confirm it is covered by your plan. You or another adult must be present throughout.
Receive the written report
After the visit, a report lands in your portal naming the technician, what was done to each piece, updated photographs, and anything they want you to watch.
This accumulates into a documented history — useful for insurance, resale, and estate purposes.
Renew, change, or cancel
Membership renews automatically at the end of each 12-month term. Upgrade from your portal at any time; downgrades and cancellations are handled with our team.
Cancelling before the term ends costs 50% of the payments remaining in it, as set out in our Terms.
Where the line sits
We publish what we will not do in the same detail as what we will. Read this side by side before you enroll.
Included every visit
- Cleaning and conditioning for wood, leather and fabric
- Polishing and finish care
- Stain, spot, pen, marker and sticker-residue removal
- Touch-ups for scratches, scuffs, water rings and heat marks
- Cosmetic repairs on Care + Repair and Complete Care — pet damage, dents, chips, burn marks, color and finish
- Updated photographic documentation at every visit
Never included
- Structural or mechanical repair — frames, legs, joints, drawers, hardware
- Complete refinishing, stripping or restoration
- Upholstery replacement, re-covering, or restuffing
- Disaster damage — fire, flood, storm or pests
- Damage from misuse, neglect, or unauthorised repair attempts
- Pre-existing damage documented at enrollment
- Antiquities requiring museum-standard conservation
If a technician finds something in this column, they will tell you plainly and, where we can, point you to someone who does that work. They are not paid more for attempting it.
Choosing a tier
Plans differ by what a visit covers and how often we come. Your price is calculated during enrollment from your piece count, setting and furniture type.
Care
Cleaning, conditioning and surface touch-ups
from $49.99
per month
- 1 care visit a year
- Standard scheduling
Care + Repair
Care, plus cosmetic repairs
from $69.99
per month
- 1 care visit a year
- Standard scheduling
Complete Care
Care, cosmetic repairs and ongoing maintenance
from $89.99
per month
- 2 care visits a year
- Priority scheduling
Yearly billing is 8% cheaper than twelve monthly payments. Compare tiers in full.
Billing, changes, and cancellation
How you are charged
Payment is taken in advance, monthly or yearly, and renews automatically until you cancel. Cards are handled by our payment processor — we never see or store your card number. We give at least 30 days' notice before any price change, and you can cancel before that renewal if you do not accept it.
Changing plan
Upgrade from your portal at any time — it takes effect immediately and restarts the 12-month term. Downgrades are handled by our team, because moving to a smaller plan mid-term counts as a partial cancellation.
Cancelling
Cancel from your portal or by contacting us. Because membership is a 12-month term, cancelling early costs 50% of the payments remaining in it, and payments already made are not refunded. Your furniture records stay accessible afterwards unless you ask us to delete them.
If a payment fails
The membership goes past due and care eligibility pauses while it is unresolved. We will contact you before taking any further action. Updating your payment method restores everything straight away.
Full detail in our Cancellation & Refund Policy and Terms & Conditions.
Is this worth it for you?
Probably yes, if
- You own pieces you intend to keep for a decade or more.
- Leather, solid wood, or fine textiles feature heavily.
- You want documented condition history for insurance or resale.
- You would rather spend predictably than face a restoration bill.
Probably not, if
- Something is already broken — you need a restorer, not us.
- You expect to be reimbursed for accidental damage. That is insurance, not care.
- Your furniture is mostly laminate or flat-pack.
- You want a single appointment rather than an ongoing care relationship.
If you are unsure, ask us before you buy. We will tell you honestly when the answer is no — call 1-844-555-1991 or ask us directly.
Still have questions?
Our FAQ covers the common ones. If you are already a member, the help centre has guidance on booking, care requests, and billing.
Ready to Enroll?
Pick a tier and register your first piece in about five minutes.