Documentation

How Furnish Care Works

The longer read. If you need to do something right now, the Help Centre is faster — this is for understanding how the membership actually works and where its edges are.

Help Centre FAQ

Getting started

What your membership covers

A care membership is not insurance and not a warranty. Here is what that means in practice.

4 min readRead

Your first 60 days

What happens between paying and your first technician visit.

3 min readRead

Your furniture

Registering your pieces

Only registered pieces are covered. How to register them well.

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Photographing your baseline

The record every visit is measured against — and the one thing worth doing carefully.

3 min readRead

Visits

Booking a care visit

When the calendar opens, how windows work, and the rules on changes.

3 min readRead

What happens during a visit

From the technician arriving to the care report afterwards.

4 min readRead

Raising a care request

For when something changes between visits.

3 min readRead

Plan and billing

How your price is worked out

Why two members on the same plan pay different amounts.

3 min readRead

Your term, changes and cancellation

The 12-month term, what upgrading does, and what leaving early costs.

4 min readRead

Secure Your Collection

Enroll online in minutes, or speak with a care specialist about a custom care plan.

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