Cancellation & Refund Policy

1.Summary

You may cancel at any time, from your member portal, without contacting anyone or explaining why. A Furnish Care membership is a 12-month term rather than a rolling subscription, so cancelling before that term ends incurs an early termination fee of 50% of the payments remaining in the term.

Memberships are non-refundable. Payments already made are not returned, in whole or in part, and service continues to the end of the current billing period.

This page states the policy in full. It reflects the same terms as the Cancellation section of our Terms & Conditions, gathered here so it can be found and cited on its own.

2.How to Cancel

Sign in and open Billing in your member portal. Selecting cancel ends automatic renewal immediately and shows you the exact date your coverage runs to.

If you cannot access the portal, email support@furnishcare.com or call 1-844-555-1991 and we will process it for you. We will confirm in writing.

We do not require a phone call to cancel, we do not route cancellations through a retention script, and we do not make the option difficult to find.

3.The Early Termination Fee

Membership pricing assumes a full 12-month term. Care visits become available 60 days after activation and the value of a membership is delivered across the year rather than at one point, so a membership ended early has usually cost more to serve than it has earned.

The fee is 50% of the payments remaining in your term, charged at the point you cancel.

• The exact figure that would apply to your membership is shown during enrolment, before payment, and acknowledged as part of the membership agreement. It is not introduced at the point you try to leave.
• Downgrading a plan before the term ends is treated as a partial cancellation. The same 50% applies to the difference between the plans across the remaining months.
• Upgrading carries no fee. It takes effect immediately and restarts the term from the date of the change.
• No early termination fee is charged where we end the membership for our own operational reasons, including withdrawing service from your area.

4.When Cancellation Takes Effect

• Cancellation takes effect at the end of the billing period you have already paid for.
• Service continues normally until then. If you have not yet used your care visit for that year and remain eligible, you may still book it before your service period ends.
• You will not be charged again after cancelling.
• Unused visits do not roll over and are not exchangeable for credit.

5.Memberships Are Non-Refundable

A Furnish Care membership is a 12-month commitment, billed in advance for a defined term of coverage. We do not issue refunds, and we do not pro-rate the unused remainder of a term.

• Payments already made are not returned on cancellation, whether billed monthly or yearly.
• The onboarding period is not refunded, including where a membership is cancelled before its first care visit. It covers the assessment and care planning work carried out during that time.
• Where a year was paid in advance, cancelling early does not return the unused months. The early termination fee applies only to payments that would otherwise still have fallen due, so it is never charged on top of money already paid for that term.
• A care visit that has been performed is not refundable, including on the basis of dissatisfaction.
• Unused visits are not exchangeable for credit, and do not carry into another term.

6.Charges Taken in Error

The policy above concerns money correctly charged for a membership you agreed to. It does not apply to money we should never have taken in the first place, which is returned rather than refunded:

• Duplicate or erroneous charge — returned in full as soon as it is identified, whether you spot it or we do.
• Charged after cancellation — returned in full.
• Enrolled outside our service area — if the availability check let you enrol at an address we cannot dispatch to, everything paid is returned and no early termination fee applies.
• Where we withdraw service from your area mid-term, we end the membership ourselves. No early termination fee is charged and the unused remainder of a prepaid term is returned.

7.How Corrections Are Issued

Money returned under the section above goes back to the original payment method through our payment processor. We cannot redirect it to a different card or account.

We initiate the return within five business days of identifying the error. How quickly it appears afterwards depends on your bank, and is typically a further five to ten business days.

8.Failed Payments and Past-Due Memberships

• A failed payment places the membership in a past-due state and suspends care eligibility until it is resolved.
• We will attempt to reach you before taking any further step.
• A membership left unresolved may be cancelled. Time spent past due is not credited back or extended.
• Resolving payment restores eligibility without restarting the onboarding period, provided the membership was not cancelled in the interim.

9.Termination by Us

We may terminate a membership for non-payment, fraudulent requests, abuse of our staff, or material breach of our Terms & Conditions.

Where we terminate for non-payment or breach, nothing is returned and the early termination fee remains payable. Where we terminate for our own operational reasons, no early termination fee is charged and the unused remainder of a prepaid term is returned pro-rata.

10.Disputes and Chargebacks

If you believe a charge is wrong, contact us first at support@furnishcare.com. We would rather resolve it directly and can usually do so within a business day.

Filing a chargeback before contacting us freezes the account while the bank investigates, which delays resolution for you and prevents us from simply refunding the charge.

Nothing on this page limits any statutory refund or cancellation right you hold under the consumer law of your jurisdiction. Where local law grants you a stronger right than this policy, that law prevails.

11.Contact

Cancellations, refund requests, and billing questions: support@furnishcare.com, or by phone at 1-844-555-1991.