What a Care Visit Actually Includes
A precise scope, stated plainly — including the work we don't do, so nothing about your membership comes as a surprise.
Included on Every Plan
Cleaning, conditioning, polishing and surface work on each registered piece at every visit, as its material and condition call for. Typical work includes:
Wood Furniture Cleaning & Conditioning
Grime and residue lifted from wood surfaces, then conditioned so the finish stays protected.
Leather Cleaning & Conditioning
Leather cleaned and conditioned to keep it soft and slow the drying that leads to cracking.
Fabric & Upholstery Cleaning
Surface cleaning and refreshing for fabric and upholstered pieces.
Furniture Polishing & Finish Care
Dust and abrasive grit removed and a protective polish applied to suit the finish.
Scratch, Scuff & Surface Touch-Ups
Light surface scratches and scuffs from everyday use blended so they stop drawing the eye.
Water & Heat Mark Removal
White rings and cloudy heat marks lifted from the finish.
Stain & Spot Removal
Spots and marks treated on wood, leather and fabric.
Pen, Marker & Crayon Removal
Ink, marker and crayon lifted without harming the surface beneath.
Adhesive & Sticker Residue Removal
Tape, label and sticker residue removed cleanly.
Cosmetic Repairs
Added on Care + Repair and Complete Care: the marks, chips and wear of everyday life, repaired cosmetically before they spread. Typical work includes:
Pet Damage Touch-Ups
Claw and chew marks filled, color-matched and blended back into the finish.
Dents, Nicks & Gouge Touch-Ups
Filled and color-matched so they disappear into the surrounding surface.
Edge & Corner Touch-Ups
Chipped and worn edges and corners built back and blended in.
Burn & Smoke Mark Touch-Ups
Small, isolated burn and smoke marks lifted or touched in.
Paint & Color Touch-Ups
Painted and colored finishes matched where they have chipped or worn.
Wood Stain Touch-Ups
Worn or lightened areas re-toned to match the original stain.
Wood Grain Touch-Ups
Grain lines drawn through a touched-up area so it reads as unbroken wood.
Furniture Finish Touch-Ups
Dull or worn patches of finish blended back to an even sheen.
Fading & Discoloration Correction
Sun-faded and discolored areas toned back toward the original color.
Antique Furniture Touch-Ups
Aged finishes, carved detail and original patina cleaned, conditioned and touched up with care for the original finish.
Furniture Wear & Tear Touch-Ups
Rubbed arms, worn tops and scuffed legs touched up before the wear spreads.
These are the most common requests, not a complete list — if it's cosmetic wear or everyday damage, it's usually something we take care of. Before any work, your technician evaluates each piece and any damage to confirm it's covered by your plan. Cosmetic repairs are carried out on site within the limits set out in our Terms.
Documented at Every Visit
Condition Documentation
Each piece receives a photographed baseline at enrollment and updated records at every visit, building a continuous history of how it has aged in your home.
Written Care Reports
After each visit the technician files a report naming what was done, what was observed, and what to watch before the next visit. It lives in your portal permanently.
Materials We Care For
Each material wears differently, so each has its own care routine.
Leather
Top-grain, full-grain, aniline, and semi-aniline
Wood
Solid hardwood, veneer, oiled, lacquered, and waxed finishes
Upholstery
Performance weave, wool, linen, velvet, and blends
Painted & Mixed
Painted and lacquered finishes, brass and metal details
Antiques & Heirlooms
Aged finishes, carved detail and original patina
What We Don't Do
We would rather lose a sale than take money for work outside our scope. If your furniture needs any of the following, we will tell you so and point you toward the right trade.
Structural and mechanical repair
Broken frames, snapped legs, loose joints, springs, drawers, hinges and hardware. These need a repair specialist, not a care visit.
Complete refinishing
Chemical stripping, full sanding, or re-staining an entire surface. We touch up finishes; we don't replace them.
Upholstery replacement
Re-covering, replacing panels, or restuffing cushions. We clean and care for upholstery; we don't rebuild it.
Restoration and disaster damage
Pieces ruined by fire, flood or long neglect need a restoration firm. We are a care membership, not an insurance policy.
Pre-existing damage
Damage documented at enrollment is recorded in the baseline and is not covered work on that area.
Antiquities requiring conservation
Pieces of genuine historical value need a conservator following museum protocols. We will tell you when that's what you have.
Maintenance, Not Insurance
The distinction determines what you should expect from us.
A maintenance membership
- Scheduled, predictable, preventive
- Slows deterioration that would otherwise compound
- Documents condition continuously over years
- Priced as an ongoing subscription
Not an insurance policy
- Does not pay out for accidents or disasters
- Does not replace or reimburse damaged pieces
- Does not repair structural damage
- Begins with an onboarding and assessment period
Full terms are set out in our Terms & Conditions.
Not Sure What Your Collection Needs?
Describe your pieces and a care specialist will tell you which services apply — and which don't.