Terms & Conditions

1.Agreement to Terms

These Terms & Conditions govern your membership with Furnish Care, Inc. ("Furnish Care", "we", "us"). By enrolling, you agree to them.

You must be at least 18 years old and legally able to enter a contract. You must own, or be authorised to arrange service for, the furniture you register.

2.Nature of the Service

Furnish Care is a preventive care membership providing cleaning, conditioning, polishing and cosmetic touch-ups. It is not insurance, not a warranty, and not a structural repair, refinishing or restoration service. This distinction is fundamental to what you are purchasing.

We do not indemnify you against loss, pay claims in cash, replace damaged furniture, or guarantee any particular condition outcome. What we provide is scheduled professional care intended to slow deterioration, plus documentation of your furniture's condition over time.

No membership guarantees that your furniture will not deteriorate, sustain damage, or require repair.

3.Plans, Piece Count and Registration

Furnish Care offers three plans, which differ in what a visit covers and how often we attend:

• Care: 1 scheduled care visit a year at one location
• Care + Repair: 1 scheduled care visit a year at one location
• Complete Care: 2 scheduled care visits a year at one location
• Your membership covers a specific number of pieces, declared at enrolment. That figure, together with the type of furniture and the setting it is kept in, determines your price.
• Coverage applies only to pieces you have formally registered with a documented condition baseline. Unregistered furniture is not covered under any circumstances.
• You may replace a registered piece by archiving it, which frees its place while preserving its care history.
• Increasing your piece count is treated as an upgrade. New pieces are covered once registered with photographs, and the price adjusts at the next billing cycle. Reducing the count takes effect at renewal.

4.Onboarding Period

Every membership begins with an onboarding period of four months, starting on the date your first payment is successfully processed. No care visit may be scheduled or performed before it elapses.

During this period we assess your baseline documentation, identify the materials in your collection, and prepare the care schedule your visits will follow. Furnish Care provides ongoing scheduled maintenance rather than one-off appointments, and this period establishes the plan that maintenance follows.

The onboarding period is not waived, shortened, or refunded, including for a membership cancelled before its first visit.

Changing plans does not restart the onboarding period. Cancelling and re-enrolling does.

5.Scope of Service

Furnish Care provides cosmetic care: cleaning, conditioning, polishing, touch-ups and cosmetic repair of everyday wear. A care visit covers each registered piece as its material and condition call for.

Before any work begins, the technician evaluates each piece and any damage to confirm that the work is covered by your plan. Work that is not covered is not carried out under your membership, and the technician will explain why.

On every plan, care includes, for example:

• Wood Furniture Cleaning & Conditioning.
• Leather Cleaning & Conditioning.
• Fabric & Upholstery Cleaning.
• Furniture Polishing & Finish Care.
• Scratch, Scuff & Surface Touch-Ups.
• Water & Heat Mark Removal.
• Stain & Spot Removal.
• Pen, Marker & Crayon Removal.
• Adhesive & Sticker Residue Removal.
• Updated photographic condition documentation.
• A written technician report, delivered to your member portal.

6.Cosmetic Repairs (Care + Repair and Complete Care)

Plans that include cosmetic repair additionally cover cosmetic repair of everyday damage — work that restores a piece's appearance without structural work, refinishing or restoration — including, for example:

• Pet Damage Touch-Ups.
• Dents, Nicks & Gouge Touch-Ups.
• Edge & Corner Touch-Ups.
• Burn & Smoke Mark Touch-Ups.
• Paint & Color Touch-Ups.
• Wood Stain Touch-Ups.
• Wood Grain Touch-Ups.
• Furniture Finish Touch-Ups.
• Fading & Discoloration Correction.
• Antique Furniture Touch-Ups.
• Furniture Wear & Tear Touch-Ups.
• Cosmetic repair is carried out on site and is limited to work that can be completed within 60 minutes of labour per piece, using $75 or less in materials, for up to three pieces in a single visit. Work beyond any of those limits is outside the membership.

7.Exclusions

The lists above are examples rather than a complete list; whether other work falls within cosmetic care is decided by the technician on the visit. The following are outside every plan and are not carried out under a membership. Where a piece needs structural repair, full refinishing or restoration, we will tell you that it requires a furniture repair or restoration specialist:

• Structural or mechanical repair of any kind, including frames, legs, rails, joints, springs, suspension, drawers, doors, hinges, hardware and powered or reclining mechanisms.
• Complete refinishing: chemical stripping, full sanding, or re-staining of an entire piece or panel.
• Upholstery work: re-covering, replacing panels, foam or cushion cores, or spring system rebuilds.
• Restoration of pieces with extensive damage, and veneer sheet replacement or large delamination.
• Any work requiring collection or off-site workshop attention.
• Disaster damage, including fire, flood, storm or pest infestation. Isolated burn and smoke marks are covered as cosmetic repair on plans that include it.
• Damage from misuse, neglect, unauthorised repair attempts, or use of inappropriate cleaning products.
• Pre-existing damage recorded in a piece's condition baseline.
• Antiquities requiring museum-standard conservation.
• Any outcome we determine, in our professional judgement, cannot be safely achieved without risk to the piece.

8.Scheduling and Access

• Care and Care + Repair include one care visit per membership year. Complete Care includes two. Each visit covers all registered pieces in a single appointment.
• Visits are booked through your member portal against windows published by technicians serving your area.
• You or an authorised adult must be present for the entire visit.
• You must provide safe, reasonable access to each registered piece. Technicians will not move heavy items, disconnect electronics, or work in unsafe conditions.
• Cancellations require at least 24 hours' notice. Repeated late cancellations or no-shows may result in the annual visit for that cycle being forfeited.
• Unused visits do not roll over into the next cycle.

9.Billing, Term and Renewal

• Memberships run for a term of 12 months from activation.
• Memberships are billed monthly or yearly in advance. Yearly billing provides twelve months of care for eleven months of payment, a saving of approximately 8%.
• Upgrading a plan, or increasing your registered piece count, takes effect immediately, is charged pro rata, and restarts the 12-month term from the date of the change. Visit entitlement becomes that of the new plan, less any visits already used in the current membership year.
• Memberships renew automatically at the end of each term until cancelled.
• Failed payments place the membership in a past-due state. Care eligibility is suspended while past due, and the membership may be cancelled if payment is not resolved.
• We may change pricing with at least 30 days' notice before your next renewal. You may cancel before that renewal if you do not accept the change.
• Payments are processed by a third-party provider subject to its own terms.

10.Cancellation

• You may cancel at any time from your member portal or by contacting us.
• Because a membership is a 12-month term rather than a rolling subscription, cancelling before the term ends incurs an early termination fee of 50% of the payments remaining in that term. The fee is charged at the point of cancellation.
• The exact fee applicable to your membership is shown to you during enrolment, before payment, and is acknowledged as part of the membership agreement. Downgrading a plan before the term ends is treated as a partial cancellation and incurs the same 50% fee on the difference.
• Service continues to the end of the current billing period. Cancellation takes effect at that point.
• Memberships are non-refundable. We do not return payments already made, and do not pro-rate unused portions of a term, including the onboarding period.
• No early termination fee is charged where we end the membership for our own operational reasons, including withdrawing service from your area. Money charged in error is returned; see our Cancellation Policy.
• Your furniture records and condition history remain accessible after cancellation unless you request their deletion.
• We may terminate a membership for non-payment, abuse of staff, fraudulent claims, or material breach of these terms.

11.Care Requests

Between scheduled visits, members may raise a care request through the portal to draw our attention to a change in a registered piece — new wear, a mark, or a surface that is not holding up as expected. A care request is a request for assessment, not a guarantee of remedy.

We review each request against the piece's documented condition history and these terms, then approve it, decline it, or fold it into your next scheduled visit. Where a request falls outside the services we provide we will say so plainly and, where we can, refer you to an appropriate trade.

Knowingly submitting false or misleading information in a care request is grounds for immediate termination without refund.

12.Limitation of Liability

We maintain insurance and take reasonable care in your home. If our technician negligently damages your property during a visit, report it within 72 hours and we will investigate and remedy it appropriately.

Except in cases of our negligence or wilful misconduct, our total aggregate liability arising from your membership is limited to the amount you paid us in the twelve months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including loss of value, loss of use, or emotional distress.

Nothing in these terms excludes liability that cannot lawfully be excluded.

13.Photographs and Content

You retain ownership of photographs you upload. You grant us a limited licence to store, process, and display them for the purpose of delivering the service.

We will not use your photographs publicly without your separate written permission.

You are responsible for ensuring you have the right to upload any image you provide.

14.Changes to These Terms

We may update these terms. Material changes will be notified by email at least 30 days before taking effect. Continued membership after that date constitutes acceptance. If you do not accept a change, cancel before it takes effect.

15.Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes will be resolved in the courts located there.

16.Contact

Questions about these terms: support@furnishcare.com, or by phone at 1-844-555-1991.

Furnish Care, Inc. provides in-home service across major U.S. metros. For written correspondence, or to request a mailing address for formal legal notice, contact us at support@furnishcare.com and we will respond with the appropriate address.