A care request is how you tell us something has changed on a registered piece without waiting for your next scheduled visit.
- 1Open Care Requests in your portal and select the piece.
- 2Describe what has changed, and upload photographs of how it looks now.
- 3We compare it against your baseline and reply with our assessment and our reasoning.
- 4If it falls outside your plan we say so plainly, and quote the work rather than simply declining it.
What tends to be covered
- Scratches, chips, water rings, heat marks and minor stains
- Loose joints, wobble, drawer and door alignment, hardware
- Leather and wood drying, fading or surface wear
- Small seam splits and loose veneer edges
What gets quoted instead
- Broken frames, rails or legs
- Refinishing a whole piece or panel
- Reupholstery, cushion cores, spring rebuilds
- Motor or powered mechanism replacement
- Damage from an accident, a flood, a fire or pests
Care and cosmetic work is in every plan. Minor structural and functional repairs need Care + Repair or Complete Care.