A membership runs for a 12-month term. You can pay monthly, or pay for the year up front and get twelve months of care for eleven months of payment.
Changing your plan
- Upgrading is free, takes effect immediately, and restarts the 12-month term from that date
- Your visit entitlement becomes the new plan's, less any visits already used this year
- Downgrading is treated as a partial cancellation and takes effect at the next billing cycle
- Adding pieces is an upgrade; removing them takes effect at renewal
Cancelling
You can cancel at any time. Cancelling before the term ends costs 50% of the remaining months, charged when you cancel. Service continues to the end of the current billing period.
This is a term contract, not a rolling subscription. Before you enrol, the flow shows you the exact figure it would cost to leave after month one, for your price.
Failed payments
If a payment fails, care eligibility pauses until it is resolved. Updating your card from Billing restores it — nothing is lost in the meantime.