For each piece we ask for a full front view, a side profile, and close-ups of any visible wear. The front view is required; the other two are strongly recommended.
Taking them well
- Daylight, not a flash — flash flattens exactly the surface detail that matters
- Whole piece in frame for the main shot, close and square for marks
- Photograph the flaws deliberately: scratches, rings, fading, worn arms, loose joints
- Retake anything blurred; a technician has to be able to see what you saw
Why photographing flaws helps you
It is tempting to photograph furniture at its best. Do the opposite. The baseline is what separates wear that happened on our watch from wear that was already there. A vague baseline is resolved by conversation; a clear one is resolved by looking.
Photographs are stored privately against your account. They are never used in marketing without your separate written permission.
At the first visit the technician confirms or corrects your baseline, and that version becomes the record. Every visit afterwards adds fresh photographs, so each piece accumulates a visual history you can scroll back through.