Most furniture care is bought reactively — something breaks, you search for someone to fix it, and you wait. A care membership inverts that: the visit is scheduled, planned around your furniture specifically, and booked by you rather than negotiated over the phone.
Before you can book, three things must be true
- Your membership is active — payment has gone through
- Sixty days have passed since activation
- Your pieces are registered with baseline photographs
Why there is a 60-day wait
It is the single most-asked question about booking, and the answer is straightforward. A membership is priced on the assumption that care is spread across a year, not consumed immediately. Without a waiting period, the model attracts people who want one expensive visit and no membership — and the cost of that lands on everyone else, either as higher prices or thinner service.
The wait costs you very little in practice, because preventive care is not urgent by definition. Everything else in the portal works from day one: registering pieces, uploading photographs, raising care requests for advice, and calling a specialist about a spill or a daily maintenance question.
Choosing a window
Technicians publish availability by area. You are choosing from real capacity rather than requesting a date and waiting to hear back, which is why the calendar sometimes shows nothing — we would rather show you an empty week than book one we cannot serve.
If your area has no published windows, your dashboard will tell you. There is nothing to chase and no queue to join.
Preparing for the visit
The single biggest cause of a shortened visit is access. A technician cannot condition the back of a sideboard that is against a wall with a bookcase in front of it, and time spent moving your possessions is time not spent on your furniture.
- Clear a working space around each registered piece — roughly an arm's length on the sides that need attention
- Empty drawers and shelves on any piece needing mechanical work such as glides, hinges or catches
- Secure pets somewhere else in the property for the duration
- Record gate codes, parking restrictions and lift requirements on your profile in advance
Changing or cancelling
Rescheduling is a two-step action rather than a drag-and-drop: cancel the existing booking, then choose a new window. That is deliberate — releasing the slot immediately means another member in your area can take it.
Cancellations need at least 24 hours' notice. Repeated late cancellations or no-shows can forfeit that membership year's visit.
After you book
You will get an email confirmation immediately and a reminder before the day. On the day, the technician introduces themselves by name and shows identification, then walks the property with you and confirms the pieces on your register before anything is touched.