Anyone who has argued with a landlord, an insurer or a removals company about a scratch knows the value of a photograph taken beforehand. Furniture is no different, and the discipline is the same: document the piece as it is, not as you would like it to look.
The three rules that matter most
- Daylight, never flash — flash hides the surface detail you are trying to record
- Photograph flaws deliberately, not incidentally
- Check each shot at full zoom before you move on
Why photographing the flaws helps you
There is a natural instinct to photograph furniture flatteringly — the angle that hides the worn arm, the light that flatters the finish. For a condition record this is exactly backwards, and it works against the owner rather than for them.
A condition record answers one question: was this here before? A vague record answers it with a conversation, and conversations favour whoever is more confident. A clear record answers it by looking, which favours whoever is right.
Lighting
Indirect daylight is the whole technique. Direct sun creates hard shadows that swallow flaws in the dark areas and blow out detail in the light ones. Flash is worse: it bounces straight off a lacquered or waxed surface and flattens the micro-texture that reveals scratching, hazing and finish wear.
- Work during the day, near a window, with the light coming across the piece rather than straight at it
- Turn the flash off explicitly — automatic mode will fire it indoors
- For a mark on a glossy surface, move your angle until the reflection shifts and the mark appears
- For dents and dings in wood, low raking light across the surface reveals what flat light hides
What to capture, piece by piece
Upholstery and leather
- Seat cushions from above, showing compression and any sag
- Arms and headrests — the first areas to show wear from skin contact and oils
- Seams and piping, close up, including any splits or thinning
- Colour variation across panels, which is how fading shows up
Wood and casegoods
- The top surface at a raking angle, which reveals rings, heat marks and scratching
- Edges and corners, where knocks and finish loss concentrate
- Any veneer lifting, especially along edges
- Drawers and doors part-open, to record alignment and any drop
Structure and mechanics
- Legs and feet, including glides and any wobble visible in the joint
- Reclining and extending mechanisms in both positions
- Underside where a frame or webbing is visible — awkward, and worth doing once
Common mistakes
- 1Photographing only the good side — the record then proves nothing about the other one
- 2Shooting too far back, so a scratch occupies twelve pixels and cannot be assessed
- 3Using flash, which hides the exact surface detail the record exists to capture
- 4Skipping the scale reference, so a chip could be five millimetres or fifty
- 5Never updating them, leaving a record that describes furniture as it was years ago
With Furnish Care, your baseline is confirmed or corrected by a technician at the first visit, and fresh photographs are added at every visit after that. Over time each piece accumulates a visual history you can scroll back through.
Damage visible in a piece's baseline is not covered work under a care membership — it is assessed and quoted separately. That is precisely why an honest baseline serves you: it fixes what was already there, in writing, before anyone disagrees about it.